Order Processing

We ship cookies within 3-4 business days. Our shipping schedule is Monday through Thursday. Please note that we do not process or ship orders on Fridays, weekends, or holidays.

Shipping Responsibility

Once the package is in the hands of the courier, we are no longer responsible for delayed, lost, or damaged packages. We ensure that all cookies are packed properly to maintain their quality during transit. By placing an order, you agree to our store policies.

No Refunds or Replacements

We do not offer refunds or replacements for lost or damaged items. Please understand that once the package leaves our facility, it is under the courier’s responsibility.

Address Changes

Once the order is shipped, we cannot change the shipping address. If you need to update the shipping address, you must contact the shipping company directly with your shipping information to request the change.

For any further assistance, please do not hesitate to get in touch with us.